Cancellation policy

CLIMAID SMART and CLIMAID SIMPLE are running subscriptions. This policy sets out how they renew and how they are cancelled. Hardware is a one-off purchase and is not covered here — returning hardware is dealt with in the returns policy.

What the subscription covers

Access to CLIMAID INSIGHT, alerts and notifications, storage of the readings, and support. There is one subscription per sensor.

Without an active subscription there is no access to the platform, and the sensor no longer sends data you can see.

Renewal and payment

The subscription is invoiced yearly in advance and renews automatically until it is cancelled. The price is shown on the subscription product on each product page.

Cancellation

The subscription can be cancelled at any time. Write to info@climaid.dk giving the order number or customer number.

The cancellation takes effect at the close of the current billing period. The period already paid for runs to its end, and the remainder of it is not refunded.

Right to cancel

If you are buying as a private individual, the same 14-day right to cancel applies to the subscription as to the hardware. The returns policy sets out how.

Price changes

We may change the subscription price. If we do, you get reasonable notice before the next billing period, so that you can cancel if you do not want to continue.

After cancellation

The hardware is bought and is yours. Sensor and building data generated through your use of the platform remains your property, see clause 19 of the terms. If you want the data handed over, write to us before the subscription ends.

Business agreements

Where we have entered into a written agreement with you, its provisions on term, renewal and notice take precedence over this policy.

Contact

CLIMAID ApS, VAT DK38345486
Skomagergade 19, 4000 Roskilde, Denmark
info@climaid.dk, +45 22 65 42 25